CUSTOMER TESTIMONIAL: Taylor Smith, VP of Sales & Marketing

"Concept has become more than a digital marketing service for us. They have evolved into a partner to help Integrity Lift Services grow in many directions. A multi-faceted approach has helped us develop a stronger on-line presence while a direct marketing campaign through their business development side has brought in opportunities from both target accounts and those that have been stagnant for a while. Their team has been wonderful to work with and clearly has a passion for helping their clients succeed. We look forward to a continued relationship and to further success."

ABOUT INTEGRITY LIFT SERVICES

Integrity Lift Services is a family owned and operated material handling equipment dealership out of Livonia, MI. The company offers new and used material handling equipment, parts, service, and rentals to customers across Southeast Michigan and the Greater Detroit area.

PARTNERSHIP CHALLENGES & SOLUTIONS

PARTNERSHIP CHALLENGE #1:
Improving lead generation and prospecting efforts while also increasing the number of conversions of qualified leads that come through the Integrity website

CONCEPT SOLUTION:
Concept began an outbound calling program in September 2018 to help Integrity find new business opportunities and then implemented live chat on the company’s website.

PARTNERSHIP CHALLENGE #2:
Managing Google Pay Per Click campaigns as well as creating a user-friendly website with a clean, modern look to drive more conversions from paid and organic traffic

CONCEPT SOLUTION:
Concept started managing Integrity’s PPC campaign in October 2018. Integrity saw a significant increase in impression share, average position, and click through rate. After discovering the need for a more streamlined web presence, Integrity also turned to Concept for a complete website redesign.

PARTNERSHIP CHALLENGE #3:
Developing, designing, and deploying engaging content and structured email campaigns for sales promotions

CONCEPT SOLUTION:
Concept developed the design and verbiage for a tire promotion flyer in January 2019. An accompanying email campaign was deployed to increase awareness of the promotion.

PARTNERSHIP CHALLENGE #4:
Implementing a CRM platform to increase visibility into lead capture/management as well as provide a system for managing email marketing campaigns

CONCEPT SOLUTION:
Concept helped Integrity implement, adjust, and customize HubSpot as their CRM and email marketing platform. By offering this visibility, Integrity was able to see ROI for its marketing efforts and establish areas for improvement.